Eveve - Reservation Systems

TELOS BY EVEVE: THE WORLD'S MOST ADVANCED RESTAURANT RESERVATION SYSTEM

Eveve provide the World’s most dynamic and advanced live restaurant booking systems, which deliver over 40,000 online diners each week to our client restaurants. The flagship restaurant reservation system, TELOS, is the tool of choice for some of the world's top restaurants including The Monte Carlo (Minneapolis), Black and Blue Steakhouses (Los Angeles), Mestizo (Chile), La Regatta (Colombia) Amano (New Zealand) and Zumaque (Spain). Across so many different regions and cultures, why is TELOS the first choice for reservation management at the leading restaurants?

WHY ARE ONLINE RESERVATIONS IMPORTANT FOR TOP RESTAURANTS?

At points where demand for tables exceeds availability, reservations become necessary for discerning guests, who want to avoid wasting time waiting for a table - bookings thus become a core ingredient of the hospitality experience. This is particularly important for diners who are resource rich, and time poor, who constitute a core clientele of most successful restaurants. Where reservations are not offered, many of these high spending guests simply go elsewhere. In short, reservations boost the customer experience and maximise revenue for the restaurant.

Like any resource, the correct management and planning of reservations minimises table waste. TELOS quickly and clearly identifies wasted tables, and maximises booking opportunities for both restaurant and guest, under the rules strictly set by the individual restaurant. The net result is more seated diners versus other booking methods, or walk-in only approaches. The TELOS booking system also maximises the customer experience by smoothly booking volume over the evening, minimising unnecessary waiting, and ensuring that the internal staff resources are available and deployed to ensure each guest has an enjoyable experience.

HOW DOES EVEVE MAKE IT EASIER FOR THE RESTAURANT TO HANDLE RESERVATIONS?

The principal problems with taking reservations manually are the cost to the restaurant, human error and the near impossibility of offering this service 24/7, when the diners express their desire to book.

Eveve allows real time reservations, by coupling live online booking pages, with real time availability via a feed from the TELOS internal management system situated in the restaurant. The booking pages and TELOS table management allow instant reservations for guests, which:

MAXIMISE RESERVATIONS

Maximise reservations because they are available 24/7. Maximal reservations = more revenue.

CONTROL RESERVATIONS

Control online reservations within the constraints of table availability and timed arrivals limits.

AUTOMATIC INTERACTION

Interact with the diner about availability during booking process, and send an automatic confirmation within seconds, with all the booking details, for future reference.

FULL AVAILABILITY

Offers alternative dates when desired date is fully booked; or tables at other restaurants within the restaurant's group (where applicable).

THE TELOS RESTAURANT TABLE MANAGEMENT SOLUTION OFFERS GREAT ADVANTAGES OVER THE TRADITIONAL PAPER DIARY:

UNIQUE PLATFORM

Offers one platform for all telephone bookings and walk in diners, which allows real time availability for online bookings

CUSTOM PARAMETERS

Restaurateurs can establish booking parameters, meaning that every telephone or internet booking is taken as if by themselves.

RICH INFORMATION

All information is digitised, meaning it can be coalesced for detailed management reporting.

SECURE CLOUD SERVERS

The restaurant's data is backed up to secure cloud servers, meaning no single point of failure, for example if the reservations book is misplaced.

DAILY FEEDBACK

A customer database is auto-constructed, from the day to day reservations activity.

WORLD CLASS MANAGEMENT

World class table management and yield management tools, to make sure your restaurant is always running optimally.

REMOTE ACCESS

Remote access: management can monitor the restaurant form any location, to make sure that it is always running optimally.

EPOS INTEGRATION

Real time integration with EPOS, saving time and maximising business information.

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WALK-IN INFORMATION

Keep track of walk-ins, and know how long every table has been waiting.

WHY SHOULD I CHOOSE EVEVE?

WORLD CLASS RESERVATIONS FUNCTIONALITY AND USABILITY

TELOS offers the best in class reservation software for discerning restaurants. Launched in 2007, TELOS has evolved over eight iterations to boast unparalleled functionality, which is easy to learn, and fast to use. Our development team has worked with some of the world's top restaurants - both in terms of fine dining and the planet's most booked - to refine each iteration of the software more closely to the needs of unique, and discerning clients. Read More >>

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TECHNICAL RELIABILITY

Technical Reliability is a cornerstone offering. When a restaurant commits to computerising its reservations, it has to have peace of mind that the new booking system will be accessible and the software bug free. TELOS has been thoroughly tested, has evolved steadily over eight years, and is deployed in over 800 restaurants (including some of America's most booked) so you can rest assured of systematic software stability. In terms of our cloud severs, each restaurant actually has three servers, in different servers centres, in different countries, which back up to one another. This offers unparalleled redundancy to secure your bookings and customer database.

ACCOUNT MANAGED SOLUTION

Each Eveve client restaurant has a single designated account manager, who is their point of contact for technical questions, billing enquiries, questions about how to maximise reservations and so on. Eveve is a professional specialist in restaurant reservations, not a faceless corporation with a switchboard and call waiting. When a client restaurant has a question about their booking system, they can call their account representative's mobile telephone in office hours, or our 24/7 365 manned helpline. Our call centre telephonists have an authoritative grasp of TELOS table management and our other offerings, to best serve our clients. When restaurants are managing tens of thousands of dollars of reservations in an evening, only the best if good enough when it comes to their restaurant booking software.

FULLY INTEGRATED EPOS SOLUTION

Eveve provides EPOS, a live Point of Sale software solution for restaurants. As the only leading reservation system supplier which also provides EPOS software, we offer the only combined solution which allows unparalleled opportunities for data harvesting and management metrics.
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PROVEN TRACK RECORD AND FAIR PRICES

Having seated 20 million online diners, Eveve is no longer in its start up stage. Eveve charges a licence fee for TELOS and does not charge a fee per online diner, meaning that despite its superior technology and stability, its offering can be very cost competitive, particularly for busier restaurants. The company is privately owned by the Ryan family and focused solely on the long term.

Restaurants